For the second year running, the UK’s leading SMART repair network Revive! UK has been awarded top marks by its franchisees, achieving 5* status in the 2022 WorkBuzz Franchisee Satisfaction Survey.
WorkBuzz is an independent franchise consultancy. Each year it invites franchisees to comment anonymously on six key dimensions of the service provided to them by their franchisor: training and support, leadership, the franchise system, value and rewards, culture and relationships and general satisfaction. Revive! achieved an overall satisfaction percentage of 81%, with leadership (84%), general satisfaction (82%) and training and support (80%) achieving the highest scores.
The survey results show that franchisees clearly understand the leadership objectives of Revive!’s directors, scoring over 90% on questions relating to the vision, shared goals and business expansion. The highest score of 100% was achieved for ‘going the extra mile’.
Commenting on the survey results, Revive! franchise director Cathryn Hayes said: “There’s no doubt that we have all faced tough challenges over the past year. At Revive! we constantly strive to develop solutions to those challenges, whilst keeping a clear focus on the vision and goals we have set for our business. To achieve the five-star WorkBuzz satisfaction award once again is a great accolade and gives us confidence that our franchisees share and appreciate our vision, brand and the strong values that underpin everything we do here at Revive!
“We understand that to grow and develop their businesses, franchisees need ongoing support and training, and again this survey underlines the high level of satisfaction amongst our franchisees for all the top-quality services and support we provide.
“We’re delighted with the survey results, but there’s always room for improvement. We never rest on our laurels and are always looking at ways we can improve the service and support we give to our franchisees.”