Company values are the core values or standards that guide the way you do business. They define what your business stands for and drives how and why you do things.
When making the decision to enter into a long-term business partnership with another entity such as a franchisor, ensuring that there are no differences between your interests is key in building a successful and positive relationship.
Aligning your core values with your franchisor should be a top priority when looking to establish a new franchise, especially as these core values will be the ones you are asked to commit to, for the benefit of you, your employees and your business.
A company that is open and honest about their business priorities is far more likely to be supportive and encouraging of the growth of your own business. Revive! have always been very open about our core values. These values are evident in each and every department, from a technician speaking to a customer to a social media manager training a franchisee on the latest innovation from Silicon Valley.
Revive!’s four core values are designed to benefit everyone, from head office staff right down to the customer, with each member of staff promoting these values through their work in a wide variety of roles.
Integrity
Revive! are always open and honest in all our dealings with our customers. At every level of the organisation, from our repair technicians to our office staff and our franchise owners, integrity and fairness is essential to our service.
This encourages trust in a brand that will always lead you in the right direction, leading to increased repeat customers and expanded relationships with trade operations.
Outstanding Customer Service
We believe that providing outstanding customer service is vital to our success. So, delivering a smooth, reliable and convenient customer experience has always been our top priority.
Above all else Revive! are a customer facing business and promoting the best service possible for our customers puts us above our competitors who may favour making a sale rather than promoting a positive customer experience.
Technical Excellence
Revive!’s technicians are accredited by our IMI verified training centre and always work with the highest quality products to achieve an exceptional finish that will last. Technical excellence is not limited to just our technicians, as every person at Revive! shares a commitment to achieving excellence in their role and delivering high quality work.
Ensuring each and every member of the Revive! team is performing to the best of their ability relies on rigorous training, skills tests, ongoing support and regular progress updates. This means that Revive! as a company can proudly boast the best skills in the industry both out on the road and in head office.
Unity
We are united with one simple and shared purpose – to be the best at what we do. We believe we are the best because we truly care about our customers, our employees, and our franchise owners.
Revive! work together as a united force to further the success of the brand and our 50+ franchisees. By being the best in the industry, we position ourselves as the leading brand in SMART Repairs and can utilise this as a selling point for customers.
Revive!’s core values are a key representation of our dedication not only to our customers but to the benefit of our staff as well as helping the growth of our franchisees’ businesses.
The core values of a business should influence every aspect of the company, they should be ingrained in the working process to support the brand, its employees and their customers.
When you are considering buying a franchise, there is plenty of research you should do to make sure you are making the right decision for your future. But don’t forget to look carefully at the values and ethos of the franchisor as well as the financials and legal aspect.
Iit is important to find a franchisor that clearly aligns with your own values and priorities so you can develop a positive and successful working relationship for all involved.
For more information about franchise opportunities in your area please get in touch with our team here: revivefranchise.com/contact-us/
Keep an eye on the latest news from Revive! on our socials here: facebook.com/reviveukltd
