If you want to know what a franchise is really like, ask the franchisees. And that’s exactly what we did by commissioning independent franchise consultancy WorkBuzz to survey our Franchise Owners.
As a result, Revive! has been awarded 5 Star Franchisee Satisfaction status, after outperforming the survey’s benchmark figure in almost every category.
The voluntary online survey invited our franchisees to comment on six key dimensions: training and support, leadership, the franchise system, value and reward, culture and relationships and general satisfaction. Revive! achieved an overall satisfaction percentage of 85%, with leadership (89%), training and support (88%) and general satisfaction (86%) achieving the highest scores.
The highest score of 100% was achieved in the areas of ‘going the extra mile’ and initial training received.
Scores of over 90% were recorded on questions about business pride, trust, marketing support, product confidence, peer support, recommending the brand to others and delivering the opportunity to expand their business.
Commenting on the survey results, Revive! Franchise director Cathryn Hayes said: “We’re absolutely delighted to be awarded a five-star satisfaction score in this industry recognised WorkBuzz survey. At every stage of our franchise journey, we have worked hard to communicate our vision and set out clear goals for the business and it is great to see that our franchisees clearly buy in to this. We understand that to grow and develop their businesses franchisees need ongoing support and training, and again this survey underlines the high level of satisfaction amongst our franchisees for all the top-quality services and support we provide.
“There’s a tremendous sense of ‘family’ at Revive! Directors, head office staff and franchisees are all part of one big team, proud of our brand and working together to deliver a five-star service to our customers.”
About the Franchise Satisfaction Benchmark (FSB)
The FSB is provided by WorkBuzz, a leading independent franchise consultancy. It works by inviting franchisees to participate in an anonymous online survey which asks them 31 questions about their franchise ownership experience. Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are recognised in the Best Franchise Awards. For more information please visit: www.bestfranschiseawards.co.uk/